Frequently Asked Questions
Everything you need to know about ordering, delivery, and our services. Can’t find an answer? We’re one message away on WhatsApp.
How is pricing determined?
Prices vary depending on the season and availability of produce. A rough estimate will be provided upfront, with final pricing confirmed once all products have been sourced.
When will I receive my invoice?
Invoices can only be issued once all products have been gathered, as pricing may vary seasonally. Your final invoice will be sent after everything has been purchased.
Are there any additional charges?
Yes — additional charges apply for service and delivery. These will be outlined in your estimate.
Where do you operate?
We are based in Cape Town, South Africa, and cover all coastal areas.
Can I request specific brands or products not listed on the menu?
Absolutely. Our team can source specific brands, dietary products, or specialty items on request. Simply reach out via WhatsApp or phone and we’ll do our best to accommodate.
Do you cater for dietary requirements
Yes. We can tailor your provisioning order to suit any dietary requirement, including vegan, vegetarian, gluten-free, kosher, halal, and allergen-specific requests. Please specify your needs when placing your order.
What is your cancellation policy?
Our cancellation policy depends on the order date. Full terms and conditions will be provided once your order is placed.
How far in advance do I need to place my provisioning order?
We recommend placing your order at least 48–72 hours before your departure or arrival date to ensure full availability, especially for specialty, seasonal, or on-request items.
What can I expect from my order?
All items are prepared and seasoned accordingly. Please note that product availability may vary depending on sourcing and the time given to fulfil the order.
What payment methods do you accept?
Payment can be made via EFT to a South African bank account. We also accommodate international clients through foreign bank transfers.
What is the minimum order?
Minimum order quantities and payment details can be discussed directly with our team. We accommodate everything from small top-up orders to full charter provisions, and we’re happy to provide a detailed quote based on your specific requirements.
How do I place an order?
WhatsApp +27 82 876 3071
Email capekhayacollective@gmail.com